All maintenance / repairs are done directly with the press manufacturer HIX in the United States of America.
If you have a maintenance issue or need a spare part please contact Michael from Hix on his email at firstname.lastname@example.org and he will provide you with repair information. Should you require a spare part they will ship it directly to you, and you can pay for this VIA credit card.
In your email you should make sure to include;
A photo of the plate on the press that shows the serial number and the model details
A photo taken from the front view with the press in the open position
A description of the issue/s you are having
You are able to pay for all parts required via credit card
Your shipping address